Applicant Management System | Weaver Vale Housing Trust
Improving the online customer experience for prospective Housing Trust tenants.
The Customer
Weaver Vale Housing Trust is a Large Scale Voluntary Transfer (LSVT) housing association, formed in July 2002, operating in Cheshire.
The Trust owns over 6200 homes, a large portfolio of garages, 36 shops, 11 community play areas and a variety of green open spaces.
The Trust has invested significantly in its assets, services and the communities in which it works to support their sustainability, as well as improve outcomes and life chances for its customers.
Their Pain
Weaver Vale wanted to improve the application process.
They required an online solution that was easy for Weaver Vale staff to manage and made the application process straightforward and transparent for prospective tenants.
The new solution would require a web front-end to advertise the properties and plots available, and allow potential tenants to register their interest against each property.
This had to be delivered within four weeks to coordinate with a pilot being run by the Trust.
Our Solution
We met with Weaver Vale to understand their requirements and to map their workflow. From this, we developed a process map of their operation.
Our Applicant Management System provided an easy to use, multi-step process for prospective tenants to apply online for homes, submitting information and documentation as part of their application.
The application was then tracked through the system using automated workflows and a customised user dashboard provided real time information for management.
Accepted applications along with associated documents were exported in a format compatible with the Trust’s legacy tenant software.
The configuration of Flight and integrated website was delivered inside four weeks.
Key Features
- Automated responses to applicants
- Multi-stage form
- Notification and email alerts
- Ability to add comments / tasks / reminders against an application
- Auto generated audit notes recording any changes
- Ability to manage users, their roles and permissions
Impact
Our bespoke Applicant Management System enabled Weaver Vale to achieve its objective to improve the online customer experience.
Applications are processed much faster and customers are kept informed throughout the process, improving communication.
The system has now been rolled out to applications for the trust’s new build properties.
